FAQS

Orders are processed within 1 to 3 business days after payment is confirmed. Delivery estimates begin once your order ships, not when you place it. The estimated delivery window for your chosen shipping method is shown at checkout. During product launches or peak periods, processing may take a little longer.

Yes, ships to other countries besides the US. If you can successfully checkout, we are able to ship to you. Our system automatically detects if we are able to ship to your address/location. We are not able to ship to P.O. boxes, freight forwarders, or addresses we cannot validate through our carrier network.

Once your order ships, tracking information is sent to the email address you provided at checkout. It can take a few hours after shipment for the carrier's tracking page to show live updates, so if it looks stalled at first, give it a little time before reaching out.

Check the tracking link in your shipping confirmation email first. Carriers occasionally mark a package as delivered a day before it physically arrives. If your tracking shows delivered but nothing has turned up after 48 hours, email us at babahab34@gmail.com and we will look into it with the carrier on your behalf.

Also double-check that the address on your order confirmation is complete and correct. We are not able to reroute a package once it is in transit, so address accuracy at checkout is important.

Yes. Please review your delivery address carefully before placing your order. If an order is returned to us because of an incorrect or incomplete address you provided, we may charge a reshipping fee to send it again.

You have 30 days from the delivery date to contact us and request an eligible return or exchange. Requests submitted after 30 days may be denied, so if something is not right, reach out as soon as you can.

Email babahab34@gmail.com within 30 days of delivery to request authorization before sending anything back. Returns sent without prior authorization may be refused or discarded. Once we confirm your return is eligible, we will send you instructions on where and how to ship the item.

Items must be unused, in their original condition, and include all original packaging, inserts, and any items that came with the order. Products that show signs of use, damage not caused by us, or alteration are not eligible for return.

Because products are applied to skin, opened or partially used items are generally not eligible unless they arrived damaged, defective, or incorrect.

Email babahab34@gmail.com within 7 days of delivery. Include photos of the item, the packaging, and the shipping label so we can assess what happened and arrange the right remedy quickly. Waiting past 7 days may limit what we can do, so please contact us right away.